Faq

Ordering:

No, you do not have to sign up for an account. You may check out as a guest, however, you will be missing out on a lot of benefits to signing up on an account which includes but isn’t limited to, special sales and coupon codes, order details and history, tracking history, and self-initiated returns without having to email our support team.   

We accept most major credit cards including, Visa, MasterCard, American Express, and Discover 

Because we process orders immediately to ensure timely delivery, we are unable to guarantee the successful cancellation of any order. Once you have received your order, if you still wish to return it, you will find the option and the details under your account, order details. Alternatively, you may always email our support team at support@saberlincollections.com 

All credit cards are charged at the time of shipment. Gift-cards are charged at the time of order placement. 

Currently to keep our costs to our customers low, we do not offer any type of gift-wrapping services. However; all our products come with their own box and/or pouch, which would be perfect to put in a gift bag or wrap up with wrapping paper. 

While, we encourage you to add as many items to your cart as you want, we reserve the right to limit the quantity of items purchased per person, per household, or per order for any reason. These order restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will notify you via email should such limited be applied. 

We also reserve the right, in our sole and absolute discretion, to prohibit sales to dealers or resellers. If you are a dealer or reseller, we have a wholesale program that you can apply for by calling Customer Service if your business meets the qualifications.  

Before you submit your order, there will be a promotional code/discount code box (only one per order allowed), in which you can enter your code. 

Please remember, that once an order is submitted, we are unable to change it. So please remember to punch in your code BEFORE you check out! 

We do! We greatly appreciate that you have chosen us to be your go to jeweler for special events and group purchases

Before you make your purchase, please contact our support team at support@saberlincollections.com to obtain your special discount code, restrictions apply. 

Gift Cards:

Our gift cards are electronic versions of physical gift cards that are email directly to the recipient and are perfect for any occasion.

You can purchase our gift cards (HERE)

  • Orders for gift cards are delivered within 1 hour to the recipient’s inbox.
  • Orders for gift cards combined with product orders will be delivered once the product order ships. Please note, depending on the daily order volume, this may take up to 3 days.
  • We suggest that you place your gift card order separately if you need it to be delivered to your recipient immediately.

Sorry guys! Gift cards are non-returnable and non-refundable! However, they don’t expire! Any purchases made with the gift card that are returned will be refunded as website store credit. We want you to be happy with your purchase.

Please reach out to customer service, and we will be happy to help!

Unfortunately, Gift Cards are treated as cash and are not replaceable. For your security, our team does not have access to your purchased gift cards. We are not responsible for lost, stolen, or misplaced gift cards.

Shipping:

***FROM NOW UNTIL THE END OF THE YEAR 2020***

We will be providing free shipping on all orders made in the US
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At this time, we do not ship to APO/FPO addresses or college dorms. We ship to all 50 United States as well as US territories such as Puerto Rico. Keep in mind shipments to places not with the continental US may take longer than normal shipping times. All orders with a subtotal above $75 will include free shipping excluding international locations and expedited shipping options (see below for international shipping options).

All orders are processed and shipped as soon as possible, due to daily order volume your order can take up to 3 days to ship out. We ship to P.O. Box addresses; however, P.O. Box shipping addresses are unavailable for expedited shipping methods. We do not ship orders on the weekends or holidays.

Shipping Method  Estimated Delivery Time  Shipping Charges 
Standard/Ground  Up to 5 business days  Up to $9.95 
Priority  2 business days  Up to $19.95 
Expedited  1 business day  Up to $29.95

*Prices above are subject to change without advance notice 

***FROM NOW UNTIL THE END OF THE YEAR 2020***

We will be providing free shipping on all international orders with a subtotal of $99 or more, excluding gift wrapping, tax/VATS, and other non-product related costs.

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Similar to our shipping within the US, we work to process and ship your orders as soon as possible. We are working closely with our carriers to be able to ship to APO/FPO addresses as soon as possible.

All International orders with a subtotal above $200 will include free shipping for standard shipments. Additional charges apply for expedited international shipping.

Please note that even though, we show all applicable sales taxes and shipping fees in your order at the time of your order, you may still have to pay additional duties, tariffs and VATs when the shipment arrives at your door if your shipment reached a country or territory in which we do not off DDP shipping. We are not responsible for these additional costs. You must handle this with the courier. (For more information, please see our Terms and Conditions page or contact our customer service department.)

DDP countries include: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, and United Kingdom.

All other countries and territories will fall under DDU agreements with our carrier, in which you will be subject to duties, tariffs, and VATs when the shipment arrives at your door.

Please note the below estimated delivery times can vary based on your geographical location. We provide tracking numbers, but are unable to guarantee shipping times due to logistics beyond our control.

If you are purchasing our product(s) with an acceptable card in another currency, currency fluctuations and credit card charges may affect the amount billed on your credit. We will not be held liable of those charges as they are applicable and applied only by your credit card service provider. Please contact their help line on the back of your card should you have any questions.

Shipping Method  Estimated Delivery Time  Shipping Charges 
Standard International  Up to 12 business days  Up to $29.99 
Priority International  Up to 6 business days  Up to $49.99 
Expedited International  Up to 3 business day  Up to $69.99 

*Prices above are subject to change without advance notice

We begin processing orders as soon as we get them, so we cannot guarantee any changes or cancellations to your order once it has been submitted. However, if you need to change anything on your order, please call us as soon as possible.

We will do our best to accommodate your changes. Please understand that if your order has already been processes and packed, we are unable to make any changes.

We suggest that before placing any orders you double check the all the personal information for accuracy. This way we prevent any transfer of misinformation.

You will receive a shipping confirmation email once your order is ready to ship. Once you have received such email please allow 24-48 hours for your tracking number to update with USPS or UPS. 

Your package may at any point be transferred from UPS to USPS for final delivery. If this occurs your USPS tracking number can be found at the bottom of the UPS tracking website under “additional information.” At this point your package can be tracked via USPS.com using their tracking number.  

Please keep in mind delivery dates may change due to inclement weather conditions or holidays.  

Orders will not be shipped on the following holidays, so please plan your orders accordingly! 

New Year’s Day 

Memorial Day 

Independence Day 

Labor Day 

Thanksgiving Day 

Christmas Eve 

Christmas Day 

Returns:

FOR HYGIENE REASONS, WE ARE UNABLE TO REFUND EARRINGS UNLESS THEY ARE FOUND FAULTY AND/OR HAVE A FACTORY DEFECT (SUBJECT TO INSPECTION FROM OUR QUALITY CONTROL TEAM). 

**NEW COVID-19 HYGIENE GUIDELINES**

In order to keep our families, customers, employees, and everyone around us safe, we are no longer taking any returns if the items have been worn at all. If there is an issue with your item within your 30 day return period, it must be processed under your LIFETIME WARRANTY (See Lifetime Warranty section for more details).

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Items purchased on sale or during a clearance event are final sales. They are permanently discounted and not eligible for returns 

We want you to be completely happy with the items you order form us. So, if for any reason you are not satisfied with an item you purchased through our Website, you may return such item, unworn, in the original packaging, and with the original packing slip/invoice, within 30 days of the date in which the item was delivered to you and elect to:  

Exchange the item for another item available for purchase through the Website, the difference, if more would be charged to your card, if less, would be added to your account as credit. 

Receive a refund in the amount you paid for the item. The item must be completely unworn and come with its original packaging and invoice/packing slip. 

Receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Website. 

If you return an item to us after such 30-day return period, you may still return the item, unworn, in the original packaging, with the original packing slip/invoice and elect one of the following options: 

Exchange the item for another item available for purchase through the Website
– OR –

Receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Website. 

Items purchased using our bulk discount code may only be exchanged and not returned due to the special pricing received during the time of purchased. These items may only be exchanged unworn, in the original packaging, and with a copy of the original packing slip/invoice. The same restrictions apply as stated above. 

To return your order, you may initiate a return by logging into your account on the website, going to order details, and clicking on return. If the return button is not available, this means that your item is no longer within the return window. Please process your request via your Lifetime Warranty.  

If you did not create an account at the time of your order, you must contact our customer support team in order to initiate your return, Please email us your return request to support@saberlincollections.com. 

You may ship your return to us using the pre-paid label emailed to you at the time of your return request. The shipping amount will be deducted from your refund amount.  

Alternatively, if you may choose to use another carrier or shipping method of your choice, we suggest using a service with a tracking number, as we are not liable for any products lost in transit by another delivery/shipping company. You are responsible for the return costs.  

All original contents should be intact with the products unused. This is to protect everyone. 

Please allow 2-3 weeks for processing your return as we have to go through our inspection process to ensure that the return product will be 100% ready to be shipped out again and is 100% unused. All refunds will be issued to the original form of payment. If our QA/Inspections department finds, the object used or damaged by the customer, we reserve the right to reject the refund request and return the item to you. 

Lifetime Warranty:

Our Lifetime Warranty is very simple. If a stone ever falls out or a link in your bracelet breaks, send it back to us! We’ll replace it and ship it back to you.

Processing your lifetime warranty is easy:

  1. Take your Saberlin Collections piece put it in a small zip top bag, wrap it in a little bubble wrap, and place it in an appropriate sized box.
  2. Go to your preferred shipping logistics carrier. We prefer UPS, but any carrier that will provide a tracking number with confirmation will work just fine. 
  3. Ship your package to: Saberlin Collections, ATTN: WARRANTY DEPARTMENT, 7742 Spalding Dr., STE 539, Sandy Springs, GA, 30092.
  4. When we receive your package, we will repair, replace, or issue a store credit for the original purchase if your piece is no longer available.
  5. If we repair or replace, you will receive your item within 30 days, shipped free to you!
  6. If we issue a store credit, it will be available within 48 hours of us receiving, reviewing, and approving the warranty item. An email will be sent directly to you.

Products:

 

All our silver products use a base of 925 sterling silverand are stamped with a 925 as per government regulations and purity standards.  We do not use solid brass, or any other base metals in our jewelry. Please still treat your jewelry well. Everyone has different skin acidities, oils, etc… While we do our best to make all of our pieces as hypoallergenic as possible, please remove any jewelry if you start to develop a rash or itchy sensations. 

Some of our sterling silver products are also plated with Rhodium which prevents it from tarnishing as fast as sterling silver and gives the jewelry the look of White Gold! 

All our goldplated products use a base of 925 sterling silver and are plated with 18K gold at a minimum of .5 microns. This produces the most long lasting and beautiful products for all of our customers! 

All our stones are premium quality cubic zirconia, semi-precious, and precious gemstones that are individually inspected for their quality.  

For more in depth information about our products and what goes in them, visit our blog (COMING SOON)! 

For complete product care information please go to our product care page 

Technical:

We take security very seriously! At no point do we store any financial information on our servers. We employ trusted and reputable third-party hosting agents and payment providers to ensure the security of your personal data. All credit card details entered are entered on a secure server. The transfer of the purchase details from our site to our third party are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Our merchant processor is level 1 (the highest level) PCI DSS compliant and is regulated by a qualified security assessor.

 

From our experience, most issues with the site are typically related to the web browser being used. So, if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers: 

Google Chrome 

Mozilla Firefox 

Apple Safari 

Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site.  

If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps: 

Access our site using your browser’s safe mode. 

Clear your browser’s cache and cookies. 

Disable any add-ons or extensions that might be running. 

Ensure Java has been updated to the latest version, which is available here. 

If your web pages aren’t showing up properly or images aren’t appearing, it can sometimes be helpful to clear your browser cache. Here’s how to do it on most of the major mobile and desktop browsers: 

Mobile browsers

Android 

Go to Settings and choose Apps or Application Manager.

Swipe to the All tab.

In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.

Exit/quit all browser windows and re-open the browser.  

Chrome for Android

Touch Chrome menu > Settings.

Touch (Advanced) Privacy.

Touch Clear browsing data.

Exit/quit all browser windows and re-open the browser.

Safari (Apple iOS) 

Open your Settings app.

Tap Safari.

Tap Clear History and Website Data and confirm.

Exit/quit all browser windows and re-open the browser.

Chrome for iOS

Touch Chrome menu > Settings.

Touch Privacy.

Choose the data type you want to clear.

Touch Clear.

Exit/quit all browser windows and re-open the browser.

Desktop browsers 

Chrome

In the browser bar, enter: chrome://settings/clearBrowserData

Select the following:

Browsing history

Download history

Cookies and other site and plug-in data

Cached images and files

From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

Click Clear browsing data.

Exit/quit all browser windows and re-open the browser.

Firefox

From the History menu, select Clear Recent History.If the menu bar is hidden, press Alt to make it visible.

From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, selectEverything.

Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
Click Clear Now.

Exit/quit all browser windows and re-open the browser.

Safari 

Safari 8

From the Safari menu, select Clear History and Website Data….

Select the desired time range, and then click Clear History.

Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and below 

From the Safari menu, select Reset Safari….

Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.

Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Don’t see your question? Please contact customer support and we’ll get you squared away as soon as possible! 

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