No, you do not have to sign up for an account. You may check out as a guest, however, you will be missing out on a lot of benefits to signing up on an account which includes but isn’t limited to, special sales and coupon codes, order details and history, tracking history, and self-initiated returns without having to email our support team.  

We accept most major credit cards including, Visa, MasterCard, American Express, and Discover

Because we process orders immediately to ensure timely delivery, we are unable to guarantee the successful cancellation of any order. Once you have received your order, if you still wish to return it, you will find the option and the details under your account, order details. Alternatively, you may always email our support team at support@saberlincollections.com

All credit cards are charged at the time of shipment. Gift-cards are charged at the time of order placement.

Currently to keep our costs to our customers low, we do not offer any type of gift-wrapping services. However; all our products come with their own box and/or pouch, which would be perfect to put in a gift bag or wrap up with wrapping paper.

While we encourage you to add as many items to your cart as you want, we reserve the right to limit the quantity of items purchased per person, per household, or per order for any reason. These order restrictions may apply to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We will notify you via email should such a limit be applied. 

We also reserve the right, in our sole and absolute discretion, to prohibit sales to dealers or resellers. If you are a dealer or reseller, we have a wholesale program that you can apply for by calling Customer Service if your business meets the qualifications.

Before you submit your order, there will be a promotional code/discount code box (only one per order allowed), in which you can enter your code.

Please remember, that once an order is submitted, we are unable to change it. So please remember to punch in your code BEFORE you check out!

We do! We greatly appreciate that you have chosen us to be your go to jeweler for special events and group purchases. 

Before you make your purchase, please contact our support team at support@saberlincollections.com to obtain your special discount code, restrictions apply.

Our gift cards are electronic versions of physical gift cards that are emailed directly to the recipient and are perfect for any occasion.

You can purchase our gift cards (HERE)

Orders for gift cards are delivered within 1 hour to the recipient’s inbox. 

Orders for gift cards combined with product orders will be delivered once the product order ships. Please note, depending on the daily order volume, this may take up to 3 days.

We suggest that you place your gift card order separately if you need it to be delivered to your recipient immediately. 

Sorry guys! Gift cards are non-returnable and non-refundable! However, they don’t expire! Any purchases made with the gift card that are returned will be refunded as website store credit. We want you to be happy with your purchase. 

Please reach out to customer service, and we will be happy to help!

Unfortunately, Gift Cards are treated as cash and are not replaceable. For your security, our team does not have access to your purchased gift cards. We are not responsible for lost, stolen, or misplaced gift cards.

At this time, we do not ship to APO/FPO addresses or college dorms. We ship to all 50 United States as well as US territories such as Puerto Rico. Keep in mind, shipments to places not within the continental US may take longer than normal shipping times. All orders with a subtotal above $75 will include free shipping excluding international locations and expedited shipping options (see below for international shipping options).

All orders are processed and shipped as soon as possible, due to daily order volume your order can take up to 3 days to ship out. We ship to P.O. Box addresses; however, P.O. Box shipping addresses are unavailable for expedited shipping methods. We do not ship orders on the weekends or holidays.

SHIPPING METHOD: Standard/Ground

Estimated Delivery Time: Up to 5 business days

Shipping Charges: Up to $9.95

SHIPPING METHOD: Priority

Estimated Delivery Time: 2 business days

Shipping Charges: Up to $19.95

SHIPPING METHOD: Expedited

Estimated Delivery Time: 1 business day

Shipping Charges: Up to $29.95

*Prices above are subject to change without advance notice

Similar to our shipping within the US, we work to process and ship your orders as soon as possible. We are working closely with our carriers to be able to ship to APO/FPO addresses as soon as possible.

All International orders with a subtotal above $125 will include free shipping for standard shipments. Additional charges apply for expedited international shipping.

Please note that even though, we show all applicable sales taxes and shipping fees in your order at the time of your order, you may still have to pay additional duties, tariffs and VATs when the shipment arrives at your door if your shipment reached a country or territory in which we do not off DDP shipping. We are not responsible for these additional costs. You must handle this with the courier. (For more information, please see our Terms and Conditions page or contact our customer service department.)

DDP countries include: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hong Kong, Hungary, India, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Monaco, Netherlands, New Zealand, Poland, Portugal, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, and United Kingdom.

All other countries and territories will fall under DDU agreements with our carrier, in which you will be subject to duties, tariffs, and VATs when the shipment arrives at your door.

Please note the below estimated delivery times can vary based on your geographical location. We provide tracking numbers, but are unable to guarantee shipping times due to logistics beyond our control.

If you are purchasing our product(s) with an acceptable card in another currency, currency fluctuations and credit card charges may affect the amount billed on your credit. We will not be held liable of those charges as they are applicable and applied only by your credit card service provider. Please contact their help line on the back of your card should you have any questions. 

SHIPPING METHOD: Standard International

Estimated Delivery Time: Up to 12 business days

Shipping Charges: Up to $29.99

SHIPPING METHOD: Priority International

Estimated Delivery Time: Up to 6 business days

Shipping Charges: Up to $49.99

SHIPPING METHOD: Expedited International

Estimated Delivery Time: Up to 3 business day

Shipping Charges: Up to $69.99

*Prices above are subject to change without advance notice

We begin processing orders as soon as we get them, so we cannot guarantee any changes or cancellations to your order once it has been submitted. However, if you need to change anything on your order, please call us as soon as possible. 

We will do our best to accommodate your changes. Please understand that if your order has already been processes and packed, we are unable to make any changes. 

We suggest that before placing any orders you double check the all the personal information for accuracy. This way we prevent any transfer of misinformation.

You will receive a shipping confirmation email once your order is ready to ship. Once you have received such email please allow 24-48 hours for your tracking number to update with USPS or UPS.

Your package may at any point be transferred from UPS to USPS for final delivery. If this occurs your USPS tracking number can be found at the bottom of the UPS tracking website under “additional information.” At this point your package can be tracked via USPS.com using their tracking number. 

Please keep in mind delivery dates may change due to inclement weather conditions or holidays. 

Orders will not be shipped on the following holidays, so please plan your orders accordingly!

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Eve

Christmas Day

Items purchased on sale or during a clearance event are final sales. They are permanently discounted and not eligible for returns

We want you to be completely happy with the items you order from us. So, if for any reason you are not satisfied with an item you purchased through our Website, you may return such item, unworn, in the original packaging, and with the original packing slip/invoice, within 14 days of the date in which the item was delivered to you and elect to: 

1. Exchange the item for another item available for purchase through the Website, the difference, if more would be charged to your card, if less, would be added to your account as credit.

2. Receive a refund in the amount you paid for the item. The item must be completely unworn and come with its original packaging and invoice/packing slip.

3. Receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Website.

If you return an item to us after such 14-day return period, but between 15 and 30 days of the date on which the item was delivered to you, you may still return the item, unworn, in the original packaging, with the original packing slip/invoice and elect one of the following options:

1. Exchange the item for another item available for purchase through the Website

-OR-

2. Receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Website.

Items purchased using our bulk discount code may only be exchanged and not returned due to the special pricing received during the time of purchase. These items may only be exchanged unworn, in the original packaging, and with a copy of the original packing slip/invoice. The same restrictions apply as stated above.

To return your order, you may use the return label which is located with the invoice and packing slip that came with your order. Please fill out the form and all the details to expedite processing your refund. If any fields are left blank, this may delay processing your order as we will need to reach out to you for the answers.

If for some reason you can’t find your original return label, you may also initiate a return by logging into your account on the website, going to order details, and initiating a return that way.

If you did not create an account at the time of your order, you must contact our customer support team in order to initiate your return. Please email us your return request to support@saberlincollections.com.

 You may ship your return to us using the prepaid label emailed to you at the time of your return request. The shipping amount will be deducted from your refund amount. 

Alternatively, if you may choose to use another carrier or shipping method of your choice, we suggest using a service with a tracking number, as we are not liable for any products lost in transit by another delivery/shipping company. You are responsible for the return costs. 

All original contents should be intact with the products unused. This is to protect everyone.

Please allow 2-3 weeks for processing your return as we have to go through our inspection process to ensure that the return product will be 100% ready to be shipped out again and is 100% unused. All refunds will be issued to the original form of payment. If our QA/Inspections department finds an object used or damaged by the customer, we reserve the right to reject the refund request and return the item to you.

All our silver products use a base of 925 sterling silver, and are stamped with a 925 as per government regulations and purity standards.  We do not use solid copper, brass, or any other metals as the base of our jewelry, so our pieces will never turn your skin green!

Some of our sterling silver products are also plated with Rhodium which prevents it from tarnishing as fast as sterling silver and gives the jewelry the look of White Gold!

All our gold-plated products use a base of 925 sterling silver and are plated with 18K gold at a minimum of .5 microns. This produces the most long lasting and beautiful products for all of our customers!

All our stones are premium quality cubic zirconia, semi-precious, and precious gemstones that are individually inspected for their quality. 

For more in depth information about our products and what goes in them, visit our blog! 

For complete product care information please go to our product care page.

We take security very seriously! At no point do we store any financial information on our servers. We employ trusted and reputable third-party hosting agents and payment providers to ensure the security of your personal data. All credit card details entered are entered on a secure server. The transfer of the purchase details from our site to our third party are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Our merchant processor is level 1 (the highest level) PCI DSS compliant and is regulated by a qualified security assessor. 

From our experience, most issues with the site are typically related to the web browser being used. So, if you’re having some technical difficulties, the first step is to upgrade to the latest version of one of the following browsers:

Google Chrome

Mozilla Firefox

Apple Safari

Note: We do not recommend using Internet Explorer at this time, as it tends to clash with the HTML5 and JavaScript behaviors used by our site. 

If you’re still having issues after using a different browser and upgrading to the latest version, try a few of these steps:

-Access our site using your browser’s safe mode.

-Clear your browser’s cache and cookies.

-Disable any add-ons or extensions that might be running.

-Ensure Java has been updated to the latest version, which is available here.

If your web pages aren’t showing up properly or images aren’t appearing, it can sometimes be helpful to clear your browser cache. Here’s how to do it on most of the major mobile and desktop browsers:

Mobile browsers

Android

-Go to Settings and choose Apps or Application Manager.

-Swipe to the All tab.

-In the list of installed apps, find and tap your web browser. Tap Clear Data and then Clear Cache.

-Exit/quit all browser windows and re-open the browser.

-Chrome for Android

-Touch Chrome menu > Settings.

-Touch (Advanced) Privacy.

-Touch Clear browsing data.

-Exit/quit all browser windows and re-open the browser. 

Safari (Apple iOS)

-Open your Settings app.

-Tap Safari.

-Tap Clear History and Website Data and confirm.

-Exit/quit all browser windows and re-open the browser.

Chrome for iOS

-Touch Chrome menu > Settings.

-Touch Privacy.

-Choose the data type you want to clear.

-Touch Clear.

-Exit/quit all browser windows and re-open the browser. 

Desktop browsers

Chrome

In the browser bar, enter: chrome://settings/clearBrowserData

Select the following:

-Browsing history

-Download history

-Cookies and other site and plug-in data

-Cached images and files

-From the Obliterate the following items from: drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select the beginning of time.

-Click Clear browsing data.

-Exit/quit all browser windows and re-open the browser.

Firefox

-From the History menu, select Clear Recent History.If the menu bar is hidden, press Alt to make it visible.

-From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, selectEverything.

-Next to "Details", click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.

-Click Clear Now.

-Exit/quit all browser windows and re-open the browser. 

Safari

Safari 8

-From the Safari menu, select Clear History and Website Data....

-Select the desired time range, and then click Clear History.

-Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Safari 7 and below

-From the Safari menu, select Reset Safari....

-Select the items you want to reset, and then click Reset. As of Safari 5.1, Remove all website data includes both cookies and cache.

-Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

support@saberlincollections.com